Job Description

Job Summary

Full time Permanent Position

Looking for a reliable and experienced logistics coordinator in the transportation industry. The ideal candidate must have excellent customer service skills, work well under pressure, and pay strong attention to details.

Responsibilities and Duties

  • Source carriers to move customers’ freight domestically and across borders
  • Provide and negotiate rates to customers
  • Accurately enter details into database in a timely manner
  • Responsible for ensuring seamless and efficient scheduling of pick-ups and deliveries
  • Trace carriers at all times and provide updates to customers
  • Provide excellent customer service- respond to all inquiries or requests, resolve issues, find new carriers to recover loads if required
  • Advise customers of any changes in delivery or pick-ups
  • Assist drivers with directions, delivery issues and communicate service requirements
  • Prepare and submit progress and other reports as requested
  • Ad-hoc duties as requested

Qualifications and Skills

  • Minimum 2 years of experience working as a coordinator in transportation industry
  • Experience with Dispatch software and LoadLink
  • Proficient in Microsoft Office: Excel, Word and Outlook
  • Excellent verbal and written communication skills
  • Ability to problem solve
  • Cope well under pressure in a fast-paced and dynamic environment
  • Knowledge of Canadian and US geography, map reading skills
  • Build and maintain strong relationships with vendors and customers
  • Must be willing to work flexible hours and overtime if required

Education

  • Completed high school
  • Post-secondary degree an asset

Job Type

Full-time